Event Overview
Industry
Technology
Event Types
User conference
Location
San Francisco, CA
Highlights
- 800+ attendees
- 70 + speakers
- 5 attendee tracks
- 11 sponsors
- VIP track
- Reception with live band
- Customer cafe
- Awards ceremony
Goals
- Deliver thought leadership in unique ways
- Enable Totango team to personally connect with customers
- Maximize the impact of a limited budget
Totango’s Customer Success Summit 17 (CSSummit17), orchestrated by Shiloh Events, united over 800 customer success professionals from around the globe. This two-day event not only met but exceeded expectations, achieving a 6% savings below budget through strategic negotiations and efficient planning.
Shiloh Events transformed the Marriott Marquis into an engaging environment that balanced learning and networking. From the welcoming registration with friendly staff and breakfast burritos to the seamless event app support, attendees felt connected and valued from the outset.
The summit featured dedicated spaces like the Customer Success Cafe, which encouraged ongoing conversations and networking. Highlights included Totango’s CEO performing with his band and a lively awards ceremony recognizing standout customer achievements.
CSSummit17 was an industry milestone, characterized by insightful sessions, interactive experiences, and meaningful connections. Shiloh’s meticulous planning and execution ensured the event’s success, and helped to establish CSSummit17 as a “not to be missed” event in the customer success industry.
“Shiloh Events provided us with the most stress-free conference we’ve ever experienced.”
Totango
Services Delivered
- Project management
- Budget management
- Event strategy
- Event design & implementation
- Venue contract management
- Vendor management
- Attendee registration & logistics management
- Speaker logistics management
- Sponsorship logistics management
- Event on-site marketing
- Post-event reporting